January 8, 2005

Ofoto update

I received an e-mail from Ofoto today, stating that they have credited $16.00 to my card. While this makes me feel a bit less disappointed in them (only a bit, due to the amount of time and effort involved in getting this discount), I am in no hurry to risk tangling with their customer service again.

I made sure to write a full review of my ordeal on Epinions a couple of weeks ago, and I received a comment from a woman who had a similar experience. It would seem that my struggle with their support is not an isolated incident.

Moral of the story: If you decide to use Ofoto, cross all your deals and hope nothing goes wrong.

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